About Us

TRINIDAD AND TOBAGO

Complete customer satisfaction, comfort, security and control is important to us.

Leading national distributor and solutions provider for hosted and virtualized solutions for private clients and partners.

Trusted national 24/7 IT support and solutions provider for hosted and virtualized solutions for private clients and partners.

Our Company Brief:
SUPPORT911 LTD
75 Rushworth Street, San Fernando, c/o BEL Realestate, Trinidad, Trinidad and Tobago
Tel: (868) 221-6911
Email: sales@support911.net
Website: http://support911.net

Who we are

We are a Trinidad and Tobago registered, limited liability, Product and Services provider offering a variety of hosted and virtualized solutions for partners, and trusted national 24/7 IT support and solutions for all Windows and Linux server networks and desktops for private customers in the Residential and Commercial Services Industries.

Who we work with

We work with companies and professionals, who share a common desire to acquire, install and maintain a “Complete Solution” which:

Comprises a Product and a Services component (i.e. Spare Parts and maintenance Support).

Considers the costs over the Solutions “Life time” (i.e. acquisition, maintenance and operating cost) not just initial cost.

Provides a permanent cure to a problem, not just a temporary fix of a symptom.

Caters for peak needs by meeting or exceeding maximum operational specification.

Addresses all functional operational and security requirements.

Experience has taught us that Solutions which sacrifice product quality, longevity and functionality, ignore basic infrastructural and safety requirements and cut corners on workmanship, only cost customers more money in the long run, waste our customers valuable time and cause unnecessary aggravation. In other words we are not the right service partner for customers who simply equate the lowest purchase price with the highest value without giving.

What we do

Our solutions simplify business continuity, IT management and network cyber-security challenges for our customers. We save them time and money by doing things right the first time complemented with our service plans that provide our customers with total comfort, security and control, unlimited phone support and FREE real-time Helpdesk dashboard.

Our complete product and service solutions deliver the lowest “lifetime” total cost of ownership, while fully satisfying the functional operational and safety requirements. We achieve this by:

Fully understanding the requirements of your specific application, to confirm we address the correct needs of our customers.

Thoroughly understanding our product solutions, so that the most appropriate product and service solution is specified, so properly satisfying the specific requirements of each application.

Carefully assessing your existing infrastructure, highlighting all existing functional and safety inadequacies, for correction, so that your equipment will operate properly and safely over its expected life cycle.

Investing time and money required to develop the Service and Support capabilities (e.g.: Technical training and Warranty service spare parts inventory) that allow us to maintain and support your IT hardware and equipment (e.g.: Servers, computers, printers, scanners, uninterruptible power supplies or UPS’s, peripherals, cameras, IoT devices, etc.), software (e.g. Office365, Windows, Mac OS), website, email, network (e.g. Internet, servers, switches, WiFi, fiber-optics, PBX, routers, backup, VPN remote access, etc.) and network cyber-security (e.g. End-point detection and response or EDR, user access control, VPN and remote access, antimalware, antivirus, ransomware and hacks detection / prevention and recovery, etc.) over its expected life, to assure you of trouble free operating with minimal downtime and maximum up-time over the system development life cycle of the product solution thereby maximizing your value for money.

Key Staff Members

Christian A. Benjamin
Principal
christian.benjamin@support911.net
(868) 351-4444

Micah Ovid
General Manager, Telecable Fiber-optic Specialist, Chief Project Engineer Customer Support
micah.ovid@support911.net
(868) 475-3459

Sean James
Chief Operating Officer Helpdesk Manager Customer Support
sean.james@support911.net
(703) 879-6461

Glenda Sylvester
Executive Assistant
executive_assistant@support911.net
(868) 290-0934

Reginald O. Vigilant
Chief Operating Officer, OmniSystems, Inc, Master Systems Analyst & Solutions Architect Customer Support
reginald.vigilant@omnisystems.com

Support911 Email, Phone Numbers and Social Media

sales@support911.net
(868) 221-6911 

Facebook
Twitter
LinkedIn

Support911 Office Addresses

(Headquarters)
Support911 Ltd
c/o BEL Realestate
75 Rushworth St San Fernando,
Trinidad and Tobago

Support911 Ltd
22-24 St Vincent St, Port Of Spain,
POBag60B c/o Guardian Bldg,
Trinidad and Tobago

Siu Classics Org Ex-Support911
2066 N Capitol Ave #1016,
San Jose, California CA 95132, USA

OmniSystems Inc. Ex-Support911 
8201 Greensboro Dr #600, McLean,
Virginia VA 22102, USA

Footnotes

We are licensed and registered to conduct business throughout the Caribbean and CARICOM, Trinidad and Tobago (TT), Latin America (LATAM) and the United States of America (USA) including MD, SC, CT, NY, AZ, SD, FL, IA, GA, CA, DC, WI, ME, MI, VT, IL, CO, WV, OH, VA, LA, WA, NJ, RI, OR, MN, NV, KY, IN, NC, HI, PA, TX, NH, MO, MT.